Contact us
Real people, UK-based, no chatbots. We aim to answer every message within one working day, Monday to Friday, 09:00–17:30.
For anything — orders, entries, winner queries, press, partnerships.
hello@prizecrate.co.ukInclude your order reference (WC-XXXXXX) if your question is about an order.
Post
For free postal entries and written correspondence.
PrizeCrate Ltd, PO Box 4821, Bristol, BS1 4WC
Postal entry instructions are on the free entry route page.
Before you write in
- Most questions about draws, odds, delivery and refunds are answered on the FAQ.
- Want to check a past result? The draw verifier works without contacting us at all.
- Struggling with spending? See responsible play — self-exclusion requests are actioned within 24 hours.